Remote Utilities | Complex Technology

Remote Utilities is a versatile remote desktop solution suitable for business and home use. View and control the remote computer as if you were sitting right in front of it.

For business users, Remote Utilities serves as a command center, maintaining IT infrastructure efficiently. It consolidates all PCs into a list for easy access, monitoring, and management. It is instrumental for optimizing inventory management, eliminating the need for physical access to remote PCs, allowing secure connections to office computers from home or while traveling, ensuring instant access to files, databases, and software.

Helpdesk providers will find the firewall bypass feature beneficial, allowing connections to remote PCs without installation and administrative privileges, even with firewalls and NAT services. Customize the Agent with your branding before deployment to clients. This ensures that technical support specialists can assist clients regardless of their computer literacy or network configuration.

Home users can enjoy secure access to their PCs, share screens, and access sensitive information over encrypted channels. Connect to friends and familyâ€™s systems for remote support and share multimedia and files effortlessly. The program is free for business and personal use for up to 10 remote PCs, ensuring secure and efficient remote operations.

REMOTE ACCESS

- Remote access over LAN - Directly connect to a remote PC using its IP address or DNS name.

- Remote access over the Internet - Bypass firewalls using our built-in and free cloud service.

- Unattended access - Deploy the Host module for 24/7 access to remote PCs.

- Attended access - Provide ad hoc remote support over the Internet using the Agent module.

- RDP-over-ID - Start an RDP session over the Internet using Remote Utilities as transport.

- Unlimited one-to-many sessions - Connect to multiple remote PCs simultaneously.

- Self-hosted server - Route all remote connections through your own intermediary server.

- Proxy server support - Configure Remote Utilities to connect through your company's proxy server.

- Callback (reverse) connection - Traverse firewalls and NAT devices in another way.

- Connect through Host - Use a single LAN PC as a gateway to connect to its peers.

MANAGEMENT

- Viewer app - Manage all your remote connections in one place.

- Address books and folders - Better organize your remote connections.

- Active Directory integration - Auto-shows tree when Viewer is installed in a domain and supports adding more domain controllers.

- Executable files - Run Viewer and Host with various command line parameters.

- Individual connection properties - Set for each remote computer in your connection list.

- Address book synchronization - Sync with other technicians to be on the same page.

- Daily backups - Easily restore your address books if lost.

- Online status checks - Use ping and auto-ping commands to check the status of remote computers.

- Access password saving - Connect in one click.

- Mobile support - Access your remote computers from iOS and Android devices.

- Portable Viewer - Run off a USB stick in the field.

- Wake-on-LAN - Wake your remote PCs from within the Viewer app.

- Desktop shortcuts - Create for frequently used remote connections.

- Network scan - Find already installed Hosts in your network.

- Remote settings - Update Host's settings remotely from within the Viewer.

- Remote access over LAN - Directly connect to a remote PC using its IP address or DNS name.

CONNECTION MODES

- Control remote desktop, mouse pointer, and send keystrokes.

- Transfer files between computers through an encrypted channel.

- Power control - Shut down, restart, lock the remote PC, or turn on/off the remote monitor.

- Terminal - Gain full access to the command line on the remote computer.

- Task manager - View processes, windows, services, and users on the remote computer.

- Remote registry - Edit as if using Windows regedit.exe utility.

- Execute applications on the remote PC by sending a command from the local PC.

- Inventory manager - View detailed reports about hardware and software on the remote PC.

- RDP support - Launch the native Microsoft RDC client from within the program.

- Text chat - Exchange messages with the remote user in a powerful multi-user chat mode.

- Voice and video chat - Engage in conversation with the remote user.

- Send a message to a single remote user or broadcast the message to multiple users.

- Screen recorder - Schedule for taking remote screenshots at regular intervals.

IN-SESSION

- Multi-monitor support - Switch between monitors connected to the remote PC.

- Record high-definition videos of remote sessions for auditing.

- Screen preview - Glance at the remote screen without starting a session.

- Sound capture - Stream audio played back on the remote PC.

- Drag-n-drop support - Easily copy files from a remote PC to the local PC, or vice versa.

- Blank screen and lock input - Prevent the remote user from interfering with the session.

- Fullscreen support - Enable for better viewing.

- Send Ctrl+Alt+Del and other key combinations or set your own hotkeys.

- Clipboard synchronization - Between remote and local PCs.

- Mini-chat panel - Open in the Full Control mode window during a remote session.

- Switch between terminal sessions running on a remote MS terminal server.

- Log on to a remote PC to keep the connection alive without starting a remote session.

- Adjust color depth and use "economode" on slow networks.

- Take screenshots of the remote screen without leaving the remote session window.

- Auto-reconnect - Triggered automatically when a brief network disruption occurs.

- Remote printing support - Print a remote document on a local printer.

CUSTOMIZATION AND DEPLOYMENT

- Free MSI file available - Configure it using the built-in MSI configurator.

- Pre-configure the MSI file for distribution across your network.

- Specify your SMTP server to send an email notification with access credentials from remote Host.

- Build one-click installation packages for easy manual installation by a remote customer.

- Integrate your logo and welcome text in the ad hoc support module.

- Remote Install tool - Deploy remote Hosts or update existing installations easily.

- Use Group Policies to deploy the program on multiple machines in Active Directory.

SECURITY

- Secure encryption algorithms (TLS 1.2) are used for transferred data.

- Control User Access Control (UAC) prompts remotely.

- Create users and set permissions for controlling access.

- Use Windows users and groups for remote access.

- IP filtering - Restrict access to certain IP addresses.

- Disable all Internet-related features for isolated environment usage.

- Protect remote settings with a password against changes by a user.

- Ask user permission option lets the remote user accept or reject an incoming connection. - Notification panel allows the remote user to see who is connected to their PC.

- Shared secret option provides a means of verifying the identity of the remote Host.